Help Desk Engineer - Colorado Springs, CO

Why Seed?

Our engineers push the envelope to deliver high-availability, self-healing systems that operate in the cloud and on premises. We have multiple customers throughout the region interested in efficient, scalable mission solutions that take full advantage of the latest software engineering approaches. Our architecture, Kubernetes, and DevSecOps experience is unparalleled along the Front Range. We take pride in hiring bright minds that aren’t satisfied with the status quo. Help us build better government systems, one customer at a time! Seed is a family centered, fun loving, high energy, innovative team. Check us out and be a part of the solution!
Due to our customer base, U.S. citizenship is required. Secret security clearance will be required. Existing clearance preferred. Applicants selected will be subject to a U.S. Government security investigation. Individuals must either be fully vaccinated or be approved for an accommodation to perform services for Seed Innovations.
Location: Colorado (South Denver or Colorado Springs Area – access to Peterson SFB), Washington DC Area (access to Andrews Joint Base) or Dayton, Ohio Area (access to Wright-Patterson AF Base) 

Job Description and Required Skills

Seeking a highly motivated and strong Help Desk engineer to support operations and deployments on a DOD program that: 
  • Enables analytics partnerships 
  • Enables Executive Order on Maintaining American Leadership in Artificial Intelligence  
  • Allows functional communities to use the state-of-the-art, cloud-based tools they need to solve the Air Force's toughest data-related challenges 

Required Skills

  • Responsible for leading the effort to optimize the operational user interface and experience on a large enterprise platform
  • Lead the data science effort and team to automate and streamline the user experience
  • Provides support to end-users for PC, server, mainframe applications, and hardware
  • Experience and knowledge of SericeNow
  • Handles problems that the first-tier of help desk support is unable to resolve
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
  • Simulates or recreates user problems to resolve operating difficulties
  • Recommends systems modifications to reduce user problems 
  • Certified Information Systems Security Professional (CISSP)
  • Maintains currency and highest level of technical skill in field of expertise
  • Passion for agile and DevSecOps methodologies. 
  • Strong communication skills to provide support to end users for enterprise applications and hardware (especially cloud)       
  • Handles problems that are escalated from IT support staff. 
  • Strong experience troubleshooting and resolving problems in a wide range of environments with many applications. 
  • Stays up-to-date on current trends and technologies to stay ahead of the curve for future issues 
  • Proficiency with a MAC and IOS computers; familiar with JIRA a plus
  • Highly responsive to customers and follows-up with customers to ensure issues are resolved
  • Drive the process and effort to establish new enterprise tenants and tools
  • Experience with enterprise cloud-based pipelines/platforms
  • Hands-on experience and knowledge with Agile and DevSecOps methodologies for operational missions
  • Interaction with multiple customers at all levels

Desired Skills

  • Experience with data pipeline and curation services in an enterprise environment.
  • Experience with CI/CD
  • Ability to diagnose and resolve basic computer technical issues

Education Requirements

  • BS in Computer Science, Software Engineering, or similar discipline with a minimum of 2 years of experience that includes knowledge of various PC and Mac operating systems, experience with networking, and with providing help desk support to end-users of the analytical tools and systems. Concentrations/focus in enterprise architecture preferred.

Salary Range

  • $62,400 - $104,000 

Benefits Include:

  • Benefits Pool: Health, Retirement & PTO/Sick Leave
  • Variable compensation also included
  • Company-provided STD, LTD and Life
Seed Innovations is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other basis prohibited by law.

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